Privacy Policy

HIPAA Compliance Statement

MedBill Florida is committed to maintaining HIPAA compliance in all aspects of our business. We follow national healthcare standards designed to protect individual medical records and personally identifiable health information (PHI).

We ensure:

• Technical and administrative safeguards are in place to secure all PHI, in full compliance with HIPAA privacy and security rules.
• Ongoing compliance with HIPAA updates, including those affecting transactions, code sets, privacy, and data protection.
• Integration of HIPAA-compliant practices in both our digital and physical work environments, including websites, software, and third-party tools.
• All platforms, tools, and services used in our revenue cycle management strictly adhere to HIPAA rules and regulations.

Notice of Privacy Practices

At MedBill Florida, your privacy and the confidentiality of your health information are a top priority. In compliance with federal law, including HIPAA, we have developed internal protocols for the use, access, and handling of all health-related information.

These practices ensure that:

• You can access, control, and manage your health data in accordance with this policy.
• Disclosures are made only for payment processing, healthcare operations, IT management, and authorized business activities.
• All employees are trained in privacy best practices, and every disclosure is documented.

Updates to Our Policies

MedBill Florida reserves the right to modify its policies, services, or website functionality at any time. All updates will be reflected on this page, and continued use of our services constitutes acceptance of these changes.

What Information Do We Collect?

We may collect the following information:

• Full name, date of birth, address, phone number, and other contact details
• Social Security Number, insurance provider, and policy details
• Medical data including diagnosis, treatment history, CPT/ICD codes, and healthcare provider details
• Demographic and financial information needed to process claims and bill insurance

SMS Communications

We send SMS messages on behalf of healthcare providers to support timely patient communication. These may include:

• Appointment reminders
• Billing/payment notifications
• Service updates or policy changes

Consent Process:

Healthcare providers using MedBill Florida services confirm they have obtained patient consent to receive these messages. Patients should be aware and expect such communications.

Opt-Out:

Patients may opt out of SMS at any time by following instructions in the message. Upon opt-out, no further messages will be sent, and the provider will be notified.

Use of Collected Information

We use your information to:

• Deliver our medical billing and administrative services
• Submit and manage insurance claims
• Maintain HIPAA compliance across all operations
• Support internal training, quality control, and client reporting

Who Has Access?

Only authorized personnel within MedBill Florida have access to sensitive information. All access is governed by:

• Secure logins and multi-level authentication
• Encryption of sensitive data at rest and in transit
• Internal firewalls and routine access audits

We do not sell or share patient data with third parties without express consent or legal requirement.

Your Rights

As an individual, you have the right to:

• Access your data at any time
• Request corrections to inaccurate or incomplete data
• Request deletion of your data
• Restrict how your data is used
• Download or transfer your data to another service or provider

Required Disclosures

As mandated by HIPAA, we disclose:

• Who is collecting your data (MedBill Florida)
• Why the data is being collected (billing and compliance)
• How the data will be used (claims, patient management)
• Who will have access (authorized personnel and business associates)
• Your rights to manage and restrict use of your data

Where to Find Our Full Privacy Policy

Our full HIPAA & Privacy Policy is published here on our website and is accessible via the footer or directly at:
https://www.medicalbillingservicesfl.us/privacy-policy

You may also request a downloadable PDF version by contacting us directly.

Data Security & Safeguards

MedBill Florida employs advanced security measures to protect data, including:

• Physical security controls
• End-to-end encryption
• Role-based access controls
• Secure data backups and storage protocols

Breach Notification

In the unlikely event of a data breach involving PHI:

• We will notify the affected individual(s) and the U.S. Department of Health and Human Services (HHS), as required by law.
• We will also investigate the cause and implement safeguards to prevent recurrence.

Cookies & Tracking

Our website uses cookies to enhance the user experience and track performance:

• Session Cookies: Temporary and deleted after each session
• Persistent Cookies: Used to remember preferences and improve site functionality

We do not share cookie data with third parties.

Subsidiaries and Business Associates

We may share data with subsidiaries and third-party partners to help deliver our services. These associates are contractually required to comply with all HIPAA rules and MedBill Florida privacy standards.

Contact Us

xIf you have questions about this Privacy Policy or HIPAA compliance, contact:

MedBill Florida
Email: info@medicalbillingservicesfl.us